Shipments and returns
Shipping of your parcel
Packages are generally shipped within 1-2 business days of receipt of payment and are shipped via MBE with tracking and delivery via SDA, TNTIT, GLS and DHL. Any type of shipment you choose, we will provide you a link to track your parcel online. The package will arrive at destination within 2-5 working days. The shipment of non-volume packages is free from 79.99€.
Shipping costs include handling and packing charges and postal charges. The operating costs are fixed, while the transport costs vary depending on the total volume of the shipment. We advise you to group your articles in one order. There is no possibility to group two separate orders made separately, so shipping charges will be charged for each of them.
The boxes are adequately large and your items are well protected, we will pay special attention to fragile objects. Sending the order is the responsibility of the customer, shipments do not include insurance (to obtain quotation of shipment + insurance you need to contact us). In order to change the delivery address after the order has been processed, you must contact us by email. The service will have an additional cost.
All bikes are shipped SMONTATE and secured in a safe packaging.
If the parcel arrives damaged, it is important to accept with reserve.
Return of an order
You can make a return and request a refund only and only within 14 days of receiving the order. There are no charges for the operation. The return shipment is to the customer. In order to be able to correctly conclude the return and its consequent refund, it is essential that within the package the transport document and the related tax receipt are provided. These documents are always inside the package. If not found within the packaging, please contact us to avoid problems with any return or warranty. In case the product is defective and a warranty procedure is required, within 2 years of order, it is important to contact us to solve the discomfort.
In order to proceed with the refund, the parcel must be sent in an appropriate packaging, with well-insured items inside. The items inside must necessarily be provided with a tag, original packaging and any paperwork. We will not accept returns of packages shipped in the simple packaging of the product (e.g. a pair of shoes sent directly with the shoe box, free of additional packaging).
The optimal conditions for a return are:
-cartellino (if there is) still intact;
-carts still inside (e.g. paper in shoes);
- Original packaging of the article integrates;
-continue and attached transport document;
- absence of any defect or sign due to the use of the article.
The return can be made for any reason. If the electronic item is returned, it must never have been turned on. Return and refund cannot be made after the use of items with consequent wear marks, aesthetic or functional defects.
Once the return is properly ascertained, the refund will be credited within 14 days of the request.